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Delivery policy

1. Introduction

1.1 In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website.

1.2 This policy shall not create legally enforceable rights and obligations; rather, our usual practice in relation to the delivery of products is indicated in this policy. 

2. Free delivery

2.1 Free delivery is provided in case such service is stated on the homepage or on the product page of our website and in the order confirmation email.

2.2 All other orders will be subject to delivery charges as detailed in Section 5.

3. Geographical limitations

3.1 We will usually be able to deliver to any country in Europe. At the time of purchase we will deliver to countries that are available for selection during the checkout process.

3.2 We may from time to time agree to deliver products to other countries and territories.

4. Delivery methods and periods

4.1 The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:

(a) Courier, where typical period for delivery of products is within 1 to 4 working days,

(b) Standard Mail (Post), where typical period for delivery of products is within 3 up to 8 working days to Europe, and 3 up to 16 working days to the rest of the world,

(c) we may from time to time offer additional delivery methods, where typical period for delivery of products vary depending on used service.

4.2 We may be able to make a more accurate estimate of the period for delivery of products upon your request. You can contact us by submitting the from available on Contact us page.

4.3 If you place your order by 2pm GMT/BST on a working day, these time periods run from the close of business on that day; if you place your order after 2pm GMT/BST on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.

4.4 The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

4.5 We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.

5. Delivery charges

5.1 Delivery charges will be calculated by our website, displayed to you and automatically applied to your order during the checkout process, or alternatively quoted by us.

5.2 Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.

6. Delivery tracking

6.1 Delivery tracking is available for all orders from our website by tracking number assigned to the order.

6.2 Delivery tracking is available through the delivery service provider’s website or directly on our website.

7. Receipt and signature

7.1 All deliveries must be received in person at the delivery address, and a signature must be provided if required by the delivery service provider.

7.2 Depending on delivery method used, our delivery service provider may notify you in advance of attempting to make a delivery requiring signature.

8. Additional deliveries

8.1 If an initial delivery attempt is unsuccessful, our delivery service provider will make further attempt to deliver the products in your order.

9. Collection

9.1 If your products remain undelivered despite our delivery service provider make further attempt to deliver them, the delivery service provider will leave a notice at your address, with instructions on how you may collect your products, including a time limit for collection.

10. Delivery problems

10.1 If you experience any problems with a delivery, please contact us by submitting the from available on Contact us page.

10.2 If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).

10.3 An indicative list of the situations where a failure to deliver will be your fault is that you provided the wrong address for delivery; there is a mistake in the address for delivery that was provided; the address for delivery is not reasonably accessible; the address for delivery cannot safely be accessed; if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.

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